About

Global Business Insights Analyst

Nestlé Nespresso HQ / Sep 2023 - Dec 2024 (mission)

My goal was to build end-to-end analytics products and provide insights to various CRM, E-commerce, Digital Products and business stakeholders from HQ and markets to increase customer experience, discover growth opportunities and drive operational efficiencies.

Digital Project Manager

Smile Suisse / Nov 2022 - Jan 2023

My goal was to manage end-to-end Business Apps (CRM) and Digital Marketing (SMO/SEA/Web Analytics) projects for various local and international companies, including Nespresso.

Global CRC Digital Analyst

Nestlé Nespresso HQ / Jul 2020 - Dec 2022 (mission)

My goal was to manage Digital Customer Relationship Center (CRC) activities and development worldwide (500+ users in 40+ countries). It includes all digital communication channels such as Livechat, Emails, Instant Messaging (WhatsApp, Messenger, Line), Chatbot and VideoChat.

Work experience

Education

Master of Science (MSc) in Information Systems Management

Haute école de Suisse Occidentale (HES-SO) / 2020 - 2023

Master thesis : « Data Valorization in SMEs ». Grade : 5.5 / 6

Content of the program : Business Analysis, Business Intelligence & Machine Learning, mathematics & statistics, IT Project management, Data valorization, IT Governance, E-Business

Bachelor of Science (BSc) in Business Administration

Haute école de gestion de Fribourg (HEG-FR) / 2017- 2020

Bachelor thesis : « Data-driven decision with Business intelligence »

Content of the program : Strategic & international Management, Digital Leadership, Entrepreneuship, Organizational Behaviour, Accounting, controlling & corporate finance, Marketing & communication, Human Ressources, Supply Chain Management, Project Management, Information Technology